Frequently Asked Questions
Everything you need to know about our jewelry and accessories.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-7 business days. International orders can take 2-4 weeks depending on the destination and customs processing.
What materials are your pins and jewelry made of?
Our products are primarily made from high-quality hard enamel and zinc alloy or brass. All items are lead and nickel-free to ensure they are safe for sensitive skin.
What is your return policy?
We offer a 30-day return window for all unworn and unused items. Please contact our support team to initiate a return or exchange.
Do you offer wholesale opportunities for retailers?
Yes, we love partnering with local boutiques and museum shops. Please visit our wholesale portal or email us directly for our current catalog and pricing.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.
What should I do if my pin back is loose?
We use rubber clutches for a secure fit, but if you lose one or need a replacement, we sell locking metal backs for extra security on bags and jackets.